Artogenia Marketplace FAQ

General

• What is Artogenia?
  Artogenia is a web3 marketplace that empowers artists, artisans, and collectors to connect and engage in a secure and transparent environment. We offer a diverse range of artworks, luxury carpets, antiques, handcrafts, and jewellery, all authenticated and backed by the power of blockchain technology.
• What are the benefits of using Artogenia?
  • For Sellers:
    • Reach a global audience of art collectors and enthusiasts.
    • Maintain ownership and control over your creations.
    • Benefit from secure and transparent transactions through smart contracts.
  • For Buyers:
    • Discover unique and authentic pieces from around the world.
    • Invest in art with confidence, knowing its provenance and ownership history.
    • Enjoy a seamless and secure buying experience.

Buying on Artogenia

• How can I find the artwork or item I'm looking for?
  You can browse our extensive collection by category, artist, price range, or other filters. We also have a powerful search function to help you find specific pieces.
• What payment methods do you accept?
  Artogenia currently accepts a variety of popular payment methods including cryptocurrencies, bank transfers, or credit card (via Stripe) for secure and convenient transactions. We are constantly exploring the integration of new payment methods. For more information, please see this video.
• How do I know an artwork or item is authentic?
  Artogenia utilizes a multi-layered approach to ensure authenticity. We partner with reputable vendors and experts to verify the provenance of each piece. Additionally, blockchain technology provides an immutable record of ownership history, further enhancing trust.
• What happens after I purchase an artwork or item?
  Once your purchase is confirmed, the seller will securely ship the item to you. You will receive tracking information and updates throughout the process. This video shows the purchasing process.

Selling on Artogenia

• How do I start selling on Artogenia?
  Creating a seller account on Artogenia is a simple process. You will need to provide some basic information about yourself and the type of art or items you want to sell. For more information, please see this video.
• What are the fees associated with selling on Artogenia?
  We have a transparent fee structure that is clearly outlined on our website. Fees typically cover listing costs and a small percentage of the final sale price.
• How do I ship the artwork or item I sell?
  Sellers are responsible for securely packaging and shipping the artwork or item to the buyer. Artogenia can provide guidance and resources to ensure a smooth shipping process.
• How do I receive payment for my artwork or item?
  Payments for your sales will be automatically deposited into your digital wallet in the cryptocurrency used for the purchase. You can then withdraw or transfer your funds to your preferred wallet.

Security & Privacy

• How does Artogenia protect my information?
  Artogenia takes user security and privacy very seriously. We implement industry-standard security measures to protect your information. You can find more details about our security practices in our Privacy Policy.
• What is web3?
  Web3 refers to the next generation of the internet, built on decentralized technologies like blockchain. This allows for secure, transparent, and trustless transactions, which are ideal for the art and collectibles market.

Do you have any other questions?
If you have any further questions that are not addressed in this FAQ, please feel free to contact our support team. We are always happy to help!