General Return Policy
Return Window: Items must be returned within 5 days of the original purchase date.
Return Conditions: Items must be in their original condition, unused and undamaged. All tags and labels must be intact. Original packaging must be included.
Return Authorization: Before returning an item, please obtain a Return Authorization (RA) number from our customer service team with WhatsApp number +32-489912211.
Return Process
- Contact Customer Service: Email [email protected] or call WhatsApp +32-489912211 to initiate a return. Provide your order number and reason for return.
- Obtain Return Authorization: Our customer service representative will provide you with a Return Authorization (RA) number.
- Ship the Item: Package the item securely and include the RA number. Ship the item to the return address provided by customer service.
Refunds
Refund Method: Refunds will be issued to the original method of payment.
Shipping Costs: Shipping costs are typically non-refundable, unless the item was defective or the wrong item was sent.
Processing Time: Refunds will be processed within 7 business days of receiving the returned item.
Exceptions
- Sale Items: Sale items are generally non-refundable.
- Personalized Items: Personalized items cannot be returned.
- Gift Cards: Gift Cards are non-refundable.
- Defective Items: If the item is defective upon receipt, please contact customer service immediately. We may offer a replacement or refund.
Damaged Items
If the item arrives damaged, please contact customer service within 24 hours of receipt. We will provide instructions for returning the item and processing a refund or replacement.
Late Returns
Returns received after the 45-day return window may be subject to a restocking fee or may not be accepted.
Additional Notes
Custom Duties and Taxes: If you are returning an item from outside the EU, you may be responsible for any customs duties or taxes incurred.
Shipping Insurance: We recommend insuring the return shipment to protect against loss or damage.
International Returns: International returns may be subject to additional fees or restrictions. Please contact customer service for more information.