Privacy Policy

Introduction

Artogenia is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data.

Data We Collect

• Personal Identifiers: Name, email address, phone number
• Account Information: Username, password
• Financial Information: Payment details (credit card, bank account)
• Transaction History: Purchase history, order details
• Device Information: IP address, browser type, device information
• Usage Data: Information about how you interact with our platform

How We Use Your Data

• Providing Services: To deliver our services, process transactions, and fulfill orders.
• Account Management: To create and manage your account, and to provide customer support.
• Marketing and Communication: To send you marketing communications, newsletters, and promotional offers (with your consent).
• Security and Fraud Prevention: To protect our platform and prevent fraudulent activities.
• Compliance: To comply with legal obligations.

Legal Basis for Processing

• Consent: We rely on your explicit consent for certain processing activities, such as marketing communications.
• Contractual Necessity: To fulfill contractual obligations, such as processing orders and providing customer support.
• Legitimate Interests: To protect our legitimate interests, such as security, fraud prevention, and service improvement.

Data Sharing and Transfers

We may share your personal data with:

• Service Providers: Third-party providers assisting in platform operations (e.g., payment processors, shipping partners).
• Law Enforcement: To comply with legal requests or protect our rights.

If transferring data outside the EU, we ensure adequate safeguards, such as Standard Contractual Clauses.

Data Security

We implement appropriate measures to protect your personal data from unauthorized access, use, alteration, disclosure, or destruction.

Your Rights

• Right of Access: Request access to your data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Delete your data.
• Right to Restriction of Processing: Limit the processing of your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to data processing.

Data Retention

We retain your data only as necessary to fulfill the purposes outlined in this policy.

Children's Privacy

Our platform is not intended for children under 16, and we do not knowingly collect their information.

Changes to This Policy

We may update this Privacy Policy from time to time and will notify you of significant changes.

Contact Us

If you have questions or concerns, please contact us at [email protected].